SHANE GRANGER SELECTED AS 2015 GOLD STAR AWARD RECIPIENT

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Armstrong Auditorium Marketing Director receives top honor

SHANE GRANGER SELECTED AS 2015 GOLD STAR AWARD RECIPIENT

Armstrong Auditorium marketing director Shane Granger has been honored as the recipient of the 2015 Certified Tourism Ambassador Gold Star by the Greater Oklahoma City Area CTA program.

The CTA program is a national certification aimed at equipping Oklahoma City locals to be ambassadors to visitors through training in local knowledge and tourist engagement practices.

Each year, the Gold Star is awarded to a CTA who exemplifies excellence in hospitality and customer service through their work in the Oklahoma City area. The CTA program recognized Granger’s high levels of visitor engagement, strong knowledge of the region and consistent use of feedback to improve each guest experience at Armstrong Auditorium.

“Shane believes in training the auditorium staff to provide an exceptional experience to all guests,” said Cathy Williams-White, director of the Edmond Convention and Visitors Bureau. “He is spot-on in his product knowledge and presentation, and he transfers that intentional level of excellence to his staff.”

Terry Lanham, marketing coordinator for the Edmond Convention and Visitors Bureau, said Granger’s dedication to his field makes him an asset to the Oklahoma City CTA community.

“Shane regularly participates in CTA functions and has made it important to be informed about other tourism products in the metro area,” said Lanham. “He fully understands the value of networking, partnering and working together cooperatively.”

Granger received a trophy at the Oklahoma City Convention and Visitor’s Bureau Hometown Heroes awards banquet on May 6.

About the CTA Program
Certification is achieved after completing required reading and learning assignments, attending a half-day classroom session and passing an open-book examination. There is a one-time non-refundable, non-transferable application fee of $49.
 
CTAs are required to renew annually, and the renewal fee is $15. The renewal of certification process strengthens the CTA designation by encouraging all CTAs to grow their skills and expand their knowledge base from year-to-year. CTAs can earn renewal points from fun activities including visiting attractions, attending CTA networking events, volunteering and more. Program details can be found at www.CTANetwork.com.  

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